How to deal with the mystery of home appliance repair
In the past few years, the rapid development of home appliances has brought a lot of convenience to our lives. TVs, air conditioners, washing machines, refrigerators, computers and other home appliances have become essential home appliances, but home appliances are our lives. While bringing convenience, it also adds confusion to consumers.
In the face of appliance repair, consumers can not understand the actual problems of the fault, such as whether the parts need to be replaced, or the warranty period of the parts has passed, which has become a mystery of many consumers.
Different parts have different warranty
"I have an old TV set in my house. When I bought it, I said that it is a warranty for 3 years. After using it for more than 2 years, there is a problem now. After the maintenance, the after-sales service personnel said that it is necessary to charge for the replacement of the parts. The parts that explain the malfunction of my TV set are only guaranteed for 1 year. Therefore, it is necessary to charge for the maintenance." Ms. Xiang’s warranty on the TV has not been understood yet. She told reporters that when the TV set was purchased, the salesperson said that it could be guaranteed for 3 years, but why did the problem occur, the maintenance staff and the salesman It’s not the same.
In the interview, the reporter encountered a consumer named Peng, who bought a computer in May this year, and now encountered such problems when troubleshooting. Mr. Peng said with a depressed voice: "When I bought a computer, I said that the door-to-door service was free within one year. Now the computer has frequent crashes. I called the after-sales personnel. They said that the hardware failure was free of charge for one-year service within one year. The computer crash was a software failure. If the door-to-door service requires a door-to-door fee, this is not a flicker for our consumers."
For such problems, the director of Tengda Electric said that consumers should read the product manual and warranty manual after purchasing the home appliance. The warranty time limit for the whole machine and different parts will be detailed in the warranty manual.
Who is the individual and the manufacturer to find?
If the appliance fails, where to go for repair, this is a problem that many consumers are entangled. "Home appliances have passed the warranty period, looking for manufacturers after-sales maintenance price is relatively high, the light door fee will be hundreds of yuan, if it is a small problem, it is not cost-effective to find a manufacturer. Looking for a private repair shop outside, but worried that it is not formal, there are When a minor fault has been repaired many times, it can't be solved." Miss Wang complained to the reporter: "An old TV set at home had a black screen failure at the beginning of this year. It was repaired three times by a private repair shop, spending tens of yuan each time. I haven't fixed it yet. I asked the repairer how this would be. He said that it is caused by poor compatibility of parts. Maybe it would be better to change the original one." Miss Wang said helplessly, this TV was bought only 1000. Diversified, repaired 3 repair costs spent nearly 300 yuan, when the original factory maintenance costs are only more than 200.
"Whether the appliance has a warranty period, it is recommended that the consumer still find the manufacturer's after-sales maintenance." Panasonic Life Taste Hall general manager Chang Changfu said that the warranty period is definitely to find the manufacturer after-sales maintenance, after the warranty period to find the roadside The shop is repaired, and if it is not repaired, it may affect other parts of the appliance, so it will not be worth the loss. Guo Changfu reminded consumers that the after-sales department of the manufacturer is not only the original parts, but also the personnel are professionally trained.
Repair old appliances, beware of being fooled
For some old appliances with a long time, consumers are still willing to find a roadside repair shop. After all, the price is still relatively affordable. In this case, what problems should you pay attention to? Interview with Xu Ping, secretary general of the Provincial Appliance Maintenance Association. Said: "Some home appliances have been eliminated because of the long time, the original parts manufacturers are no longer produced, consumers can choose individual repair shop, but when looking for as much as possible to find a career, have a fixed facade and credibility and reputation Better individual stores. In some stairwells, there are also telephones for home appliance repairs. Consumers should try to dial a fixed telephone. If necessary, it is best to go to the repair shop to check whether there are business licenses and other documents to avoid being irregular. Repair fraud. In case of such problems, you should promptly file a complaint with the Provincial Appliance Maintenance Association to protect your legal rights."
Secretary Xu Ping reminded consumers that most registered appliance repair shops are still relatively formal, and they pay attention to the quality of service and maintenance. After the repair, they will provide the repair card for the consumers, which will indicate the name and date of the repaired parts. If the same failure occurs in the short term, the consumer will be repaired free of charge.
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