New Consumer Law 315 implements furniture without reason to return "threshold" increase

On March 15th, the revised Consumer Protection Law (hereinafter referred to as the “New Law”) will soon be implemented, and “there is no reason to return the online shopping products within seven days”. Compared with other commodities, furniture, building materials and other household products are expensive, high in freight and complicated in packaging. Returning has a “difficult pain” for consumers and businesses, but there are also people in the industry who believe that high-value-added products such as well-known brands Let companies have more capital to do without reason to return. ■ Topic explanation According to the provisions of Article 25 of the new Consumer Law: the operators use the Internet, TV, telephone, mail order, etc. to sell the goods. The consumers have the right to return the goods within seven days from the date of receipt of the goods, and there is no need to explain the reasons. Except for the following goods: (1) custom-made by consumers; (2) fresh and perishable; (3) digital products such as audio-visual products and computer software that are downloaded online or unpacked by consumers; (4) newspapers delivered, Journal. In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by the consumer at the time of purchase are not applicable for no reason. At the same time, the goods returned by consumers should be in good condition. The operator shall return the price of the commodity paid by the consumer within seven days from the date of receipt of the returned commodity. The freight for returning the goods shall be borne by the consumer; if the operator and the consumer have otherwise agreed, the agreement shall be followed. "No reason to return within 7 days" into a consensus from the major online shopping platform Jizheng Building Materials Network learned that "no reason to return within seven days" has become the basic commitment of the business. Tmall.com clearly indicates on its homepage that “there is no reason to return the goods for seven days”. It clearly states: “Consumers use Alipay secured transactions within 7 days after Tmall purchases and signs the goods. If subjective reasons are unwilling to complete the transaction: '7 days no reason to return the goods' application." Jingdong Mall also promised: "Customers purchase Jingdong self-operated goods within 7 days (including 7 days, from the date of receipt of the goods from the customer), under the premise of ensuring that the goods are in good condition, There is no reason to return the goods." In the website that sells household items, such as online, Xingyi, there are similar regulations. Actually online promised "no reason to return within one month"; Star Easy Home Mall also stipulates that "the purchased products can be returned within seven days without reason." Since the "no reason to return within 7 days" clause is more inclined to protect the consumer side, many netizens have "liked" this. "If you buy something you don't like, you can retire. You don't have to smash it with the store. It's easier to shop." "This satisfies the shopping addiction. If the purse is too digested, it can be returned, avoiding 'self-cutting the arm.'" Such large products need to be carefully experienced and observed, so that you can buy with confidence." Furniture has no reason to return more "thresholds" For the return requirements of household products, all major platforms and businesses have "additional conditions": the returned goods may not Affect the secondary sales of the merchant; the customer bears the relevant freight, packaging fee, service fee, installation fee and other upfront expenses; custom furniture can not be returned. There are also some unexpected thresholds in the actual operation. Jingdong Mall "tree and home" customer service staff said that the solid wood furniture in the mall needs to be installed by itself, if the installation is completed, it can not be returned, because it will affect the second sale. A person in charge of a well-known brand network sales channel told reporters: "Sofa, mattress, I think it should belong to the 'unsuitable return of goods.' The sofa will collapse after a period of use, and there are traces of sitting dirty, the mattress will be torn as long as it is used. Open the protective film and return it only below the cost price.” For consumers, returns also have a lot of resistance. Consumer Peng told reporters that she bought a standard size shoe in Taobao and spent about 500 yuan. Because I don't like it, Miss Peng chooses to return the goods. The store says that the freight is paid by the buyer, and the shipping cost is nearly 100 yuan. Miss Peng said that she can understand the agreement of the buyer to pay the freight, but will not choose to buy furniture online in the future. ■ Consumer opinion Ms. Ma (full-time housewife): 7 days no reason to return is to protect the interests of consumers, but still need the cooperation of the business. I think most consumers don't really return because they don't like it, or they want to return because of product quality, workmanship or appearance problems. Once you get into the return process, if the business actively cooperates, if you don't cooperate, it will be too troublesome. Mr. Wang (company management): Regardless of whether it is online or in a physical store, I think there is no reason to return it. According to the national "three guarantees" regulations, the offline home shopping malls have been implemented for no reason to return, and some malls have a commitment period of more than 7 days. Shopping returns on the web platform are supported by national laws, which I think is the norm for the entire shopping environment. ■ Viewpoints are difficult to return. The high freight rate and logistics loss are the main reasons for home products. There is no reason to return the goods on the 7th. Where is the threshold? Zhao Lei, the founder of the well-known furniture brand “Muzhi Workshop”, said that the freight and logistics losses are The main reason that plagues buyers and sellers. He explained: "With a 1.5 cubic meter table as an example, if the package is packaged, the packaging cost will be 400-500 yuan. Moreover, many consumers will not pack the furniture, and the return will not be worth the loss; if the packaging is not professional, the furniture will be sent again. There must be damage to the seller, and once installed or used, it will affect the resale more or less. It takes time and energy to ask the logistics company for compensation. Therefore, the seller and the buyer do not want to return the goods. Repair or replace, or use compensation to solve the problem." "Replacement by repair" is often the merchant in the consumer's location, please repair the repair, and the merchant pays a fee; for lamps, vases and other small home accessories, if consumers If the complaint is damaged, the merchant will simply give away a good product and no consumer is required to return it. Returning is not difficult. Well-known brands have more capital to make no reason to return. For well-known brands on the Internet, “no reason to return within 7 days” is not a difficult thing. In recent years, original design brands such as “Vatican” and “Suyuan Mu Zuo” have also become popular in online shopping platforms. The prices of these brands are almost the same as those of offline stores. Wang Ningning, deputy manager of the operation of the home, said that the popularity of home brands is often inversely proportional to the return rate, and high value-added products allow companies to have more capital to do after-sales. He said: "Returns can't be 'no reason', either quality problems or differences between practicality and imagination. There are many online home brands, which are mixed and add to the cost of consumer rights protection. No matter online or offline, I think The impact of the new "Cancellation Law" on the home industry is still to encourage merchants to upgrade their brands and pay attention to after-sales service." Zhao Lei also believes that the high cost of furniture logistics makes returning goods very troublesome. Many times, can you return the goods and see if the business loves their brand. If the consumers are not satisfied, the big brands will solve them all at best. The high added value of the products allows them to have such high level of after-sales service, so the return rate of big brands is low, which is a principle with physical store sales.

Solar Garden Light

[Energy Saving]: Switch it on and it lights up in low light, in the day it automatically turns off whilst the solar panel absorbs the suns energy and charges up its batteries.No longer have to pay for electricity bills or replacing batteries.

[Superior Performance]: This outdoor Solar Light adopt 2020 newly 150mAh solar panel with built-in 800mAh NI-MH battery, each solar lights can light up for up to 8-12 hours after 6-8h full charge.

[Advanced Design]: Equipped with 12 led instead of 8 led to provide brighter light. Full PC lampshade increase irradiation area.High strength ABS Withstand 200KG, don't need to worry about automobile and kids stepping on.

[IP68 Waterproof]:Our disk lights adopt IP68 dust prevention water proofing designs,even the switch is covered with moisture-proof silicone. Zero problems for a raining day.
[Easy to Install]: Just press the heavy-duty stakes into the ground, push the button once in the back and it start working forever.No messy wiring or electricity bills needed. Of course you would have to place these solar ground lights where it gets maximum exposure to sunlight.

Solar Pathway Light,Garden Lawn Lights,Solar Lawn Lights,Solar Decoration Light

Ningbo Wason Lighting Technology Co.,Ltd , https://www.wasonlights.com