Improve contact methods and improve customer response rate

Online trade, the most annoying thing is that customers do not reply, but it is normal in the buyer's market today, but if we can improve our contact methods, the response rate will increase a lot;

Recommendations should pay attention to the following points:

1, the e-mail title can only be the name of the product that the customer wants to buy, and not add any other extra languages. In this way, the probability that the customer opens your e-mail can reach 100%;

2. Concise start phrases have been used to prove that you are a professional and sophisticated businessman who can immediately draw closer to your customers. Excessive chilling for traders is really unnecessary.

Many people like to say from the beginning how to get to know the customer. We recommend that you do not need to mention the best case under normal circumstances. The customer publishes the purchase information there. The customer himself knows and says more;

3, the beginning of the special taboo to take the initiative to introduce themselves too much, because it will give a feeling of marketing, giving people the first feeling is not good, in fact, few customers will have the patience to read your long introduction, Not introducing yourself too much will certainly give the customer a very confident and professional impression. This impression is very important to you.

So, what is the "excessive" standard? We believe that more than two sentences of introductory language are "too much"!

4. After the beginning of the conciseness, you must immediately enter the text, ie quotation, because the customer is most concerned about the product specifications and prices. If you can't provide what the customer wants, what will the customer do for you? Immediately enter the quotation to prove that you are a professional to do the trip. You are sincere and really want to do business. Everyone's time is precious and you don't want to waste time, especially for European and American businessmen.

Some people say that the specification in the customer inquiry is not complete and cannot be quoted. In fact, no foreign company will complete the request once in the enquiry. You can guess the temptation report. It is okay to report the error. This just proves that you It is a professional, multi-year business, if the reported specifications do not match the requirements of the customer, the customer will usually reply to you and tell you in detail the specific requirements of the product he needs; Some people always like to contact the customer for the first time When asked to ask questions, customers in some countries (such as India and South Korea) may be patient, but for most European and American merchants (such as the United States), they generally do not reply to such emails;

5, the quoted price must be a real price, must match the existing market conditions, the price is too low, the customer knows that you are not doing the trip, will not care about you; the price is too high will scare away customers, customers do not Will be back to you, so, do not make quotations, should be clear about, after more comparisons reported, this is especially important for new products, foreign trade companies;

6. When contacting the customer for the first time, unless the customer puts forward in the inquiry, it is better not to attach pictures to prevent deletion or interception by foreign anti-spam software;

7, contact with the customer for the first time best use HOTMAIL mailbox, or attach your HOTMAIL mailbox in the e-mail, because of the proliferation of spam, China's more and more mail servers have been blacklisted abroad, you send The email may not reach the client's email, or the client will not receive your email. This situation has become more and more serious, and using HOTMAIL email will not have this problem in general;

8, Strongly Suggestions: If you want to contact with a foreign businessman posted on this website, if you can't quote a price with competitive power, it's best not to contact the customer. Since it's impossible to report the price, you can't become a customer. If you do not care about you, why would you waste your precious working time with foreigners? For foreign companies, why not make more efforts on the source of goods, the effect must be much better!

In short, the purpose of your contact with your customers is to try to achieve the final transaction, but to achieve the ultimate goal of the transaction, you must at least always meet the product specifications, export the appropriate price of these two things, directly negotiate the two most important The problem, not only foreign likes, but also will be able to greatly shorten the process of the transaction, why not everyone?