Home improvement material quality complaints rise

Ms. Li, a Qingdao citizen, complained to the industry and commerce department that after the purchase and installation of her own solid wood flooring, it took less than three months for blistering, cracking, etc., and the color difference became large. Mr. Wu also encountered such problems, the living room floor tiles, and bathroom wall tiles laid yellow in less than a month, the surface produces a small black spots, and even cracks in the junction of the tile.

In the process of home decoration material consumption, on the one hand, the technical level required for distinguishing is high. Many problems cannot be seen directly from the surface, and the materials used in home improvement materials are numerous and complicated, which increases the difficulty of identification. On the other hand, not only the material is important, but the installation is also very important. There are blistering, cracking, etc. in the later stage of floor use. The subsequent occurrence of gaps in the laying of the floor tiles is generally caused by the decoration of the decoration team that is inexperienced. The determination of liability is relatively difficult. In most cases, consumers can only suffer from a loss.

The industrial and commercial department reminded consumers to purchase home improvement materials as much as possible to find dealers approved by regular brands or purchase them from well-known building materials supermarkets. When the goods arrive at home, it is best to open the package, check each piece of material, or spot check, and find the problem in time for return treatment. In terms of construction, we must ensure that the construction team has sufficient experience and fully understand the characteristics of the materials purchased. On the other hand, consumers should understand that low-cost sales and preferential discounts are just a common trick for businesses to attract consumers' attention. Consumers are advised to go to formal stores or building materials supermarkets to buy products. Do not sacrifice for after-sales service for the sake of cost. cost. When purchasing, consumers should look at the scope of the purchase contract and the manufacturer’s promise of after-sales service, and confirm the content of the service, and it is best to contact the manufacturer department of the after-sales service directly to determine if problems can be solved in the future. Buy the product again.