Quote low material secondary home market hidden "subcontract" trap

There are thousands of renovations, especially when the owners who have just bought out a large amount of homeowners are more pampered at the time of the renovation. Therefore, many homeowners hope to "try to save money." In the decoration market, small companies that have been exempted from design fees and management fees and offer prices that are at least 20% lower than large home improvement companies have a large market among low-end and mid-tier consumers. However, with the low price quoted, it is not always the joy of moving to a new house after the renovation, but the endless quality and maintenance problems. In particular, some small companies secretly use the “subcontracting” form to directly subcontract the renovation project to the construction team, and even It is a "guerrilla." Once there are quality problems, they evade the owners to negotiate directly with the construction team, delay the maintenance time, and make the owners uncomfortable. The harm caused by home improvement subcontracting has become the secret that the industry has to say.

"Subcontracting" Decoration Undercurrent

The floor materials of the living room and Other rooms are very different, the colors are different, the walls are uneven, and the yin and yang angles are skewed. After Mr. Cui who just finished the renovation, he is disappointed after seeing his new home. Due to busy work, Mr. Cui did not often go to the scene to view, "because it was considered a decoration company introduced by acquaintances, and this company also has other sites in the community, so it lost its mind", Mr. Cui told reporters that the original looking for this The decoration of the company is not only due to the introduction of acquaintances, but also because the person in charge of the decoration company is very “snappy”, and the management fee of 7,000 yuan is less. However, in the face of the “spectacular scenery” of the new house, Mr. Cui regrets it.

Due to numerous quality problems, Mr. Cui found the company that had previously undertaken renovations. However, the company rejected Mr. Cui’s maintenance requirements on the grounds of “having problems and looking directly for the foreman”. Later, Mr. Cui learned that the contract signed in his hand was not signed with the decoration company but was signed with the decoration department of XX. Obviously, Mr. Cui’s home improvement project was subcontracted.

It is understood that due to the large market share of small and medium-sized home improvement products, in order to grab a share of the market, some small companies rely on a few designers + 1 boss + a few computers to piece together a "decoration company", through the management fee, design fee Such low price temptations attract consumers. And these small companies basically have no fixed foreman and construction personnel. Once consumers come to the door and sign the contract, they will subcontract the entire renovation project to the contractor.

In small and medium-sized home improvement companies, the subcontracting phenomenon is very common. Zhang Dahong, the engineering director of Shengdian Decoration Company, told reporters that many decoration teams are now registered as “a decoration department” and as self-employed individuals accept subcontracting business of small companies.

After receiving the renovation project, the home improvement company will directly collect about 30% of the management fee, and then subcontract the project to the foreman. The remaining decoration costs will be arranged by the foreman. Because the management of the foreman and workers is loose, the quality is not strictly controlled. Quality problems after the package are commonplace.

Not only the quality of the packaging was not guaranteed, but the construction site was also very confusing. The reporter saw at Mr. Cui's home that the rest of the sand was covered with floor coverings, and the packaging materials for the interior decoration materials in the kitchen were also erratic. Due to the low quality of the workers and the lack of on-site management by the foreman, the generally unqualified construction team will be dragging its feet after construction. Zhang Dahong said that once the owners encounter such a situation, it is unlikely that they would like to “reason” with the construction team. If the owner asks for repairs, the foreman is likely to use a variety of pretexts to delay. If the owners do not retain the appropriate amount of money, the foreman and workers often “evaporate” and no one is repairing, eventually causing the owners to suffer more losses.

Seeking high profits as the main reason for subcontracting

Although secretly operating subcontracted small companies under the banner of low-cost decoration, the profits these small companies finally obtained far exceeded many brand home improvement companies. Because there is no uniform material distribution, small companies cannot obtain profits from the main material marketing channels, and can only make money on home-installed construction.

“The profit of a small company in general is 25%-30%,” said Zhinren Yan, director of the monitoring center of Yaguangya Decoration Company. The company’s personnel management and operations are “very basic”, and the subcontracted project will be constructed. The construction team is responsible for the process and quality, which reduces the quality inspection and inspection personnel necessary for the quality of decoration and reduces the cost of personnel. In addition, after the subcontracting of the project by the small company, the renovation visits and after-sales maintenance were also omitted, which also greatly reduced the manpower expenses. “The net profit of these small companies is very impressive.”

It is understood that a small company will generally extract 30% to 35% of the “management fee” from the total amount of renovations before subcontracting. After subcontracting to the construction team, the remaining amount of the foreman will take 8%-10% as profit. The remaining expenses are then re-allocated to material and labor costs. It can be seen that it is necessary to ensure profits and attract consumers at low prices. The foreman will often make a fuss about the decoration materials.

"The decoration contract of a small company generally does not have specific details." Zhang Dahong told reporters that small companies do not have detailed regulations on the use of decoration materials and construction techniques. Since the decoration materials are purchased by the foreman, if the consumers do not understand the relevance of purchasing building materials. It is difficult to avoid knowledge being subdivided by foremen.

Zhang Dahong stressed that some consumers were too generous in signing contracts and did not carefully inspect the contracted party B, and thus suffered similar situations as Mr. Choi in the previous article. If consumers sign a decoration contract with a decoration department composed of construction teams, consumers can only look for decoration teams to negotiate the quality of decoration and after-sales issues. Once the construction team disappears, many consumers have to find the "guerrillas" again to pick up the mess.

Serious lack of quality control

Due to the large number of decoration workers and the strong liquidity, the formal home improvement company's management of construction personnel is only managed to the level of the foreman. Then the foreman manages the workers according to the principle of “who uses the person who is responsible”, thus avoiding the increase. Personnel management costs are passed on to consumers. Nian Zhiren said that although the formal home improvement company has subcontracted the project to the foreman in terms of formality, the foreman is in strict accordance with the company's internal administrative system.

It is understood that the current formal home improvement companies charge tens of thousands to more than tens of thousands of dollars in the risk quality warranty at the time of entry of the foreman, and the supervisor will also charge 3%-5% of the project after undertaking a renovation project. Warranty money. "In this way, the foreman has a large amount of funds to be mortgaged to the company. If the construction quality of the foreman is a problem, the company can use this part of the funds to compensate consumers." Nian Zhiren said that the economic leverage of the construction of the foreman. Quality and the management of its employment can play a very good role in controlling.

At present, some small companies on the market, when subcontracting the project to the construction team, often receive only a few thousand guarantees, or use the method of postponing payment of construction funds to manage the construction team. This management result is not satisfactory. If the construction team has a huge quality problem, such as water soaking, collapse, etc., it is very likely that the required amount of compensation far exceeds the warranty money or construction funds and runs away, so that the owners do not have complaints.

In order to ensure the quality of workers' construction, the home improvement company of the management standard not only collected a large amount of warranty money from the foreman, but also made great efforts in the construction quality inspection. Zhang Dahong introduced that personnel such as patrols, quality inspections, and supervision must be regularly On-site inspection records, once there is a problem, require immediate communication with the owners to resolve, in particular, hidden projects, in addition to regular inspection records, but also photographed at the bottom for future maintenance. In addition, the company's engineering department and customer service department will conduct joint site inspections every week.

In order to improve the construction quality of workers, some decoration companies also regularly perform skill comparisons between workers and foremen to check each other's work sites. For some small companies that subcontract, in order to reduce labor costs, there are almost no quality inspection, supervision and other personnel, and the quality is entirely determined by the construction team. Workers know little about new processes and materials.

A master Wu who has been engaged in individual decoration business for many years told reporters that because there is no quality control link, the construction team is often “doing things with conscience,” if the consumer encounters a good job and good-looking foreman, the entire renovation project It may be easier. However, if the "black heart" foreman encountered, the use of poor quality materials, construction does not follow the formal process and other situations often occur, and many consumers did not carefully examine the decoration team before the construction of the construction quality, many agreements are verbally conducted, " The "black heart" has more chances for the chief engineer to take advantage of the loopholes, delay the construction period, and defraud projects.

Once project subcontracting is encountered, first of all, it is necessary to stop work and inspection. Zhang Dahong said that it is best to find authoritative organizations, such as third-party supervisors, to check whether the construction quality in the earlier period is qualified and whether the materials used in the contract are used, and if the quality is not up to standard, The work should be stopped immediately and the contractor should be required to bear the loss.

During the interview, the reporter found that some small companies in the early stage communicated with the on-site consumers, often first to win the consumer's goodwill at a low price, and then vowed to ensure the construction quality, after-sales maintenance and other issues, so that inexperienced consumers ignore the contract details, I was totally unaware that my home renovation project would be subcontracted. However, once the project has been subcontracted to profit, it will be “anti-offered,” and there will be delays in “tactical” construction quality and maintenance issues, leaving nothing to be desired.

If consumers do not touch the doorway of the decoration, it is best not to "bravely put" their own decoration to a small company or construction team. If the budget for decoration is really limited, it needs a small, inexpensive company to decorate. In addition to the longer mind when signing a contract, it is also necessary to run more sites to understand its construction quality.

Industry insiders remind consumers that in order to avoid controversy during the renovation, they will suffer unnecessary losses. Before the renovation, they should sign a written contract with the operator, specify the decoration terms, the project scope, construction period, start and completion time, project quality, and project The cost, decoration material brand, payment and settlement, completion acceptance, quality warranty coverage, and maintenance deadlines are stipulated in detail. In addition, it should be stated in the contract that the project shall not be subcontracted, and it shall be clear if the project is found to have been subcontracted, the company shall bear the responsibility.

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