Customized furniture lacks industry standards, consumers are difficult to protect their rights
A reporter's investigation found that the custom furniture that is currently popular among many young white-collar workers can meet diversified personality needs, but due to the lack of specifications in the custom program, if there are problems, consumers' rights and interests are often not guaranteed.
Customized furniture encounters overlord clauses
Recently, after purchasing a custom-made wooden bed, Ms. Chen, a citizen of Kunming, found that the actual size was seriously inconsistent with the contract when she installed the product. Ms. Chen felt very angry and asked to return the product in her anger. The store rejected the request of Ms. Chen. And insisted that customized furniture is different from ordinary finished furniture, and it will not be returned or exchanged.
Mr. Zhu ordered cabinets in a branded cabinet store. After selecting the handles and countertops according to their requirements, the total price of the cabinets was 23,600 yuan. Mr. Zhu paid a deposit of 7,000 yuan according to the requirements of the store. The next day, the staff went to Mr. Zhu's house to measure the specific size, and Mr. Zhu paid the full amount.
However, within two days, the brand cabinet store suddenly notified Mr. Zhu to choose a counter in the store. Subsequently, the staff claimed that the materials used to make the cabinet changed, and Mr. Zhu would have to pay another 6,000 yuan.
Only then did Mr. Zhu find that his customized cabinet had two quotations, and the two quotations were different. Mr. Zhu was very dissatisfied with this practice of the store and complained to the industrial and commercial department with anger. After investigation, the specialty store admitted that it was a job error and miscalculated the material quotation. Under the mediation of the staff of the industrial and commercial department, the specialty store ordered cabinets for Mr. Zhu at the original price.
Promotion of custom furniture swing gimmick
The reporter visited many furniture plazas in Kunming and found that there are not many businesses selling custom-made furniture. In Huayang Home Plaza on Guanyu Road, several shops have slogan "customized furniture". Some shop assistants who sold finished furniture heard that the reporter wanted to make custom-made furniture, and they all said that they could contact the manufacturer to customize the furniture.
In a furniture store claiming to be carefully crafted by Italian designers, several staff members are enthusiastically briefing the two young people who came to buy furniture. The clerk was full of English, and the young man could hear the fog.
Regarding the remarks made by the store clerk, Mr. Liao said that most of them are gimmicks. After all, the most important thing when customizing furniture is the wood and hardware accessories used. As for the professional terms in the mouth of the clerk, it is just some English abbreviations for hardware accessories.
In another chain furniture store, when the customer said that he would customize a wardrobe, the salesperson quickly took out the quotation and attracted the customer with a low price: "We are doing activities recently. The promotional price of the 18mm thick Jilin Sengong dew board is It's 138 yuan per square meter, 118 yuan for 9 millimeters thick and 168 yuan for 25 millimeters thick. "The price is similar to a finished wardrobe.
Hearing this price, the customer was a little bit perturbed. Counting it, making a 2m x 2.1m wardrobe only cost more than 2,000 yuan, even cheaper than a finished wardrobe.
"In fact, the total price of custom furniture already includes the actual use of materials and the cost of accessories, but also includes the area of ​​materials used for shelves and shelves." Mr. Liao said, based on the expanded area of ​​the amount of custom furniture materials used To make a cabinet measuring 2 meters by 2.1 meters, the price will definitely exceed 3,000 yuan. This does not include the cost of accessories. Metal fasteners, rails, hinges, etc. for installing the shelf are charged separately.
The reporter checked several pre-ordered documents in the shop. Except for a design drawing and corresponding plate data, the other contents were all very simple. "The thickness of the wooden board used inside is different from that of the outside, and the hardware accessories in different parts are also different. It is not clearly written here. Even if the consumer is serious about it, then because there is no corresponding contract specification, it is empty. "Liao said."
"After the furniture is made, can you help me indicate the material of each piece of material?" Faced with such a requirement, almost all stores shook their heads and said it was difficult to do.
As for after-sales service, most stores said that all customized furniture will be measured by the designer before production, and the drawings will be faxed or emailed to the customer for confirmation, so in general, "customized products are not returned . "
"Customized furniture is scrapped as soon as it is returned." A person in charge of the furniture store, who asked not to be named, told reporters that because the furniture is made according to the special needs of consumers and is highly targeted, it is impossible. Then sell it to others.
Customized furniture lacks standard and rights protection is difficult
The Yunnan Consumers Association reminds the public that custom-made furniture is unique because it is different from ordinary finished furniture. At present, customized furniture services lack a unified national or industry standard, so there is no "ruler" in handling consumer disputes. Especially before accepting customized furniture service orders, operators generally require consumers to pay in full or pay a deposit in a certain percentage. If the parties have not agreed in detail on the important dimensions, prices, materials, etc. of the furniture, the operator does not According to the relevant requirements, the “Instruction Manual for Furniture Products†is provided to consumers. Once a consumer dispute arises, it is difficult for consumers to get the money back.
Why is it difficult to introduce industry standards? Industry analysts believe that there are many types of products for custom-made furniture companies, and each product is unique and cannot be generalized. In addition, custom-made furniture companies are very "young" and do not have their own industry associations. The standard "dystocia". Therefore, consumers need to be familiar with the relevant quality standards before customizing, listen to the opinions of professionals, and ensure the quality of customized furniture while pursuing individuality. Consumers should pay attention to the following principles: choose a custom furniture company to listen more and read more, and sign a detailed contract. The drawings should indicate the base material, color, size, etc. of the furniture; after the furniture is completed, the goods must be inspected to make sure that the various materials are used correctly, and keep a balance to pay after the inspection to ensure there is no problem. Once a dispute arises, rights can be defended through the contract.
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